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What we promise
🤍 More than 100+ happy customers and countless memories captured.
Every camera is carefully tested, cleaned, and prepared before it finds its new home.
Terms & Conditions
Shipping Policy
Order Dispatch
• Orders are dispatched once per week.
• The dispatch date will be shared with you via WhatsApp.
Tracking Information
• A tracking number will be provided once your order has been dispatched.
• Customers can use the tracking number to monitor their shipment.
Delivery Time
• Delivery usually takes 1–5 business days after dispatch.
• Delivery times may vary depending on your location and courier operations.
Customer Information
• Please ensure your shipping address and phone number are entered correctly at checkout.
• PeachyCam is not responsible for delays or delivery issues caused by incorrect information provided by the customer.
Customer Availability
• Customers are responsible for being available to receive their parcel.
• PeachyCam is not responsible for failed deliveries due to customer unavailability.
Courier Delays
• Delivery timelines are estimates only.
• PeachyCam is not responsible for delays caused by the courier service, weather conditions, public holidays, or circumstances beyond our control.
Delivered Parcels
• Once a parcel is marked as delivered by the courier, PeachyCam is no longer responsible for the shipment.
• If a parcel is received by a family member, friend, neighbour, security guard, receptionist, or any other person at the delivery address, PeachyCam will not be held responsible.
Lost or Stolen Parcels
• PeachyCam is not responsible for parcels that are lost, stolen, misplaced, or tampered with after delivery.
Packaging
• All cameras are securely packed before dispatch.
• Product condition and included accessories may be photographed before shipping for record purposes.
Shipping Charges
• Shipping charges, if applicable, are non-refundable once an order has been dispatched.
Address Changes
• Shipping address changes may not be possible once an order has been confirmed or dispatched.
Refund, Return & Exchange Policy
Refund Policy
• Orders may be cancelled within 24 hours of being placed, provided the camera has not been dispatched.
• Approved refunds will be subject to a fixed 5% deduction fee for payment processing and restocking purposes.
• Once an order has been dispatched, refunds are no longer possible.
Return Policy
• Cameras may be returned within 7 days of delivery.
• Returns are accepted for any reason within 7 days of delivery.
• A fixed 20% restocking fee will be deducted from the refund amount for all returns.
• The returned camera must be in the same condition in which it was received.
• All original accessories included with the order must be returned.
• Shipping charges are non-refundable.
Camera Not Turning On
• Please fully charge the battery before turning on the camera.
• If the camera still does not turn on, contact us and we will guide you through troubleshooting steps.
• If the issue cannot be resolved and the claim is approved, customers may choose either:
* An exchange for any available camera, or
* A full refund.
• If the selected camera has a higher value, the customer must pay the difference.
• If the selected camera has a lower value, the difference will be refunded to the customer.
Damaged or Faulty Camera
• If a camera is received damaged or not working as described, a claim may be submitted.
• An uncut unboxing video must be provided as proof.
• The issue and supporting evidence must be reported within 24 hours of delivery.
• Claims submitted without an uncut unboxing video may not be eligible for review.
• If the claim is approved, customers may choose either:
* An exchange for any available camera, or
* A full refund.
• If the selected camera has a higher value, the customer must pay the difference.
• If the selected camera has a lower value, the difference will be refunded to the customer.
Return Verification
• All returned cameras will be inspected and verified against pre-dispatch photos and records before any refund or exchange is approved.
• Returned items must include all original accessories provided with the order.
Other Terms & Conditions
Product Condition
• All cameras sold by PeachyCam are pre-owned unless stated otherwise.
• Minor signs of use, light scratches, paint wear, and age-related marks may be present.
• Condition ratings are based on our assessment and may vary slightly from customer expectations.
• Customers are encouraged to review all photos and descriptions carefully before placing an order.
Product Photos
• Product photos are taken to accurately represent the camera being sold.
• Colours may vary slightly due to lighting conditions and screen settings.
Included Accessories
• Only accessories specifically mentioned in the product listing are included.
• Accessories used for styling or photography purposes are not included unless stated otherwise.
Camera Usage
• Customers are responsible for using the camera according to the manufacturer’s intended use.
• PeachyCam is not responsible for damage caused by drops, water exposure, misuse, improper charging, battery leaks, or unauthorized repairs after delivery.
Return Verification
• All returned cameras will be inspected and verified against pre-dispatch photos and records before any refund or exchange is approved.
• Returned items must include all accessories originally provided.
Order Acceptance
• PeachyCam reserves the right to cancel or refuse any order at its discretion.
• In such cases, any payment received will be refunded according to the Refund Policy.
Policy Updates
• PeachyCam reserves the right to update or modify these policies at any time without prior notice.